Return Policy

At Bradens Furniture, your satisfaction is our top priority. We understand that sometimes a purchase may not fully meet your expectations, and we strive to make the return process as simple and hassle-free as possible.

Return Time Frame

Extended Return Option with Restocking Fee

Non-Returnable Items

Non-Refundable Fees

Return Process

To initiate a return, please contact our customer service team at or call 865-273-8640 with your order number and the reason for the return. Our team will guide you through the return process.


Refunds for items returned within the 7-day window will be processed in the original form of payment. Allow up to 14 days for the refund to appear in your account.

In-Store Credit

For items returned between 8 to 30 days, in-store credit will be issued upon processing the return. This credit can be used for any future purchases. Credits will be valid for 12 months.

Condition of Returned Items

All items must be returned in their original condition, including packaging. Damaged, altered, or used items will not be accepted for return or exchange.

Policy Modifications

We reserve the right to modify this return policy at any time without prior notice. For any questions or concerns, please reach out to our customer service team.

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